PCR115 Practice Test: Introduction to Conflict Resolution Processes I

 

Results

#1. When human beings come together, there is bound to be ______.

#2. True conflict resolution requires a more ______, problem-solving approach than dispute settlement.

#3. The differences in ______ could sometimes degenerate into aggression and violence.

#4. The two most basic orientations when people enter into negotiations are ______ or “competitive”.

#5. A ______ approach to conflict tends to increase animosity and distrust between parties and is generally considered destructive.

#6. Conflict resolution is different from dispute settlement because it aims to identify ______.

#7. Negotiation is a ______ between two or more disputants trying to solve a problem.

#8. In a negotiation, ______ bargaining is also known as “interest-based bargaining.”

#9. The process in which a neutral third party assists disputing parties in reaching an agreement is known as ______.

#10. The goal of ______ is to end a dispute as quickly and amicably as possible.

#11. ______ is the hero of good communication during conflict resolution.

#12. The mediation process often includes ______ strategies that help manage conflict interactions.

#13. A ______ describes a situation where the parties to a conflict may be prepared to settle to avoid further losses.

#14. ______ conflict management implies that conflicts are long-term processes and cannot always be quickly resolved.

#15. According to the course material, conflict transformation is a ______ concept.

#16. A ______ approach to conflict resolution fosters mutual trust and constructive solutions.

#17. When human beings with different backgrounds come together, there is often ______.

#18. The ______ step in early warning involves sharing gathered information.

#19. A ______ approach to negotiation often results in win-lose outcomes.

#20. ______ is essential in avoiding the escalation of arguments in conflict.

#21. ______ is essential in avoiding the escalation of arguments in conflict.

#22. The two primary orientations in negotiation are cooperative and ______.

#24. The purpose of peacebuilding is to prevent the ______ of violent conflict.

#25. The primary goal of conflict transformation is to improve ______ through conflict.

#26. The ______ in mediation helps parties define the agenda and negotiate fairly.

#27. In a conflict, ______ language is known to escalate issues further.

#28. Conflict transformation argues that social conflict is a ______ phenomenon.

#29. In arbitration, the final decision is generally ______ and binding.

#30. ______ is considered the most powerful form of intervention in conflicts.

#31. The key component in successful conflict negotiation is ______.

#32. A ______ conflict approach focuses on resolving issues without addressing root causes.

#33. ______ is a flexible process where a person helps others resolve conflicts without authority to enforce decisions.

#34. ______ allows parties in a dispute to understand the goals of the other side.

#35. A ______ outcome in conflict resolution means one side wins and the other loses.

#36. In ADR, ______ strategies allow a mediator to shape the interaction during conflict.

#37. The ______ approach in conflict resolution is considered to be constructive.

#38. A ______ agreement often occurs in integrative bargaining.

#39. One of the primary roles of a ______ is to foster trust between conflicting parties.

#40. In conflict resolution, ______ bargaining typically focuses on fixed positions.

#41. A key goal of peacebuilding is to establish ______ political institutions and civil liberties.

#42. The ______ step in conflict resolution often involves rethinking positions and issues.

#43. The concept of ______ assumes that conflict can be managed but not always fully resolved.

#44. Integrative bargaining is also referred to as ______ bargaining.

#45. In conflict transformation, addressing ______ is seen as critical to resolving the conflict constructively.

#46. The Oslo Accords were achieved through ______ strategies in mediation.

#47. To reduce hostility, mediators often focus on building ______ between parties.

#48. The ______ phase of the early warning process is focused on analyzing gathered information.

#49. The role of ______ in a conflict is to help parties reach an amicable settlement without enforcing decisions.

#50. A ______ is used when a third party makes binding decisions for conflicting parties.

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