BUS207 Practice Test: Business Communication

 

Results

#1. Communication is a process of transferring ______ from one entity to another.

#2. ______ is the process by which we assign and convey meaning in an attempt to create shared understanding.

#3. Messages are conveyed through ______, with verbal channels including face-to-face meetings, telephone, and videoconferencing.

#4. The ______ is the information that you want to communicate.

#5. Communication requires that all parties have an area of communicative ______.

#6. Communication is a two-way process in which there is an exchange of thoughts, feelings, or ideas toward a mutually accepted ______.

#7. Encoding is the process of transferring the information you want to communicate into a form that can be ______.

#8. To be an effective communicator, your goal should be to lessen the frequency of ______ at each stage of the communication process.

#9. A particular instance of communication is called a ______.

#10. The interference that keeps a message from being understood or accurately interpreted is known as ______.

#11. ______ occurs when we communicate on a one-to-one basis, usually in an informal, unstructured setting.

#12. Communication that occurs within us is called ______ communication.

#13. In ______ speaking, etiquette is very important.

#14. ______ communication occurs when the sender-receiver sends a message to an audience.

#15. Non-verbal communication involves sending and receiving ______ messages.

#16. ______ is the study of body movements, facial expressions, and gestures.

#17. The study of the role of time in communication is called ______.

#18. ______ is communication that occurs when two or more people from different cultures interact.

#19. ______ is the study of how people use and perceive physical space in communication.

#20. The study of touching as a form of communication is called ______.

#21. The process of encoding and decoding messages relies on a shared ______ between the sender and the receiver.

#22. A ______ is a non-vocal bodily movement intended to express meaning.

#23. _______ refers to the logical and structural rules that govern the composition of sentences in a language.

#24. In communication, ______ refers to the emotional tone, pitch, and volume of a voice.

#25. Effective business communication examines verbal, non-verbal, and ______ communication.

#26. An example of an ethical communicator is someone who is ______.

#27. In the process of communication, the ______ then decodes the message and gives feedback.

#28. The situation in which your message is delivered is the ______.

#29. The process of transferring information into a form that can be correctly decoded at the other end is called ______.

#30. A ______ is a reciprocal conversation between two or more entities.

#31. In a simple communication model, information is sent from the ______ to the receiver.

#32. Body language is an important element in ______ communication

#33. The ______ is the person or entity that initiates the communication process.

#34. The term ______ refers to the minimal unit of sound in language.

#35. When verbal and non-verbal messages within the same interaction send conflicting messages, this is called ______.

#36. ______ is a form of business communication that occurs between people of different ranks in an organization.

#37. A gesture that has a specific verbal translation is known as a(n) ______.

#38. Effective ______ skills are vital for successful interactions in business.

#39. The basis of communication is the ______ between people.

#40. The ______ of a good visual design is based on comprehension by the audience.

#41. ______ are specific body movements that convey meaning.

#42. ______ refers to the social rules that affect communication, including tone, manner, and context

#43. The process of listening to understand a speaker’s message is called ______ listening

#44. The study of the meaning of words and sentences is known as ______.

#45. The unofficial communication channel in an organization is referred to as the ______.

#46. The ______ is the live exchange and mass articulation of information among several persons or machines remote from one another.

#47. A ______ is a formal way to express messages in business through letters, memos, or emails.

#48. In public speaking, ______ refers to the loudness or softness of the speaker’s voice.

#49. The personal space that a person maintains around them during communication is known as ______.

#50. The feedback process in communication helps the sender to know whether the message has been ______.

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